Terms & Conditions

Contents

1. General Info
2. Confidentiality Agreement
3. Ordering Procedures
4. Payments
5. Shipping and Delivery Terms
6. Order Cancellation and Refund Policies
7. Samples and Quotations
8. Additional Info

General Info

First of all, thank you for taking your time to review this document.  This information is provided in order to assist you with www.SaveOnTests.com procedures along with terms and conditions associated with all aspects of business. 

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Confidentiality Agreement

All customer information and correspondence is regarded as strictly confidential as we protect and support the customer privacy rights. We will not sell, share, rent, or otherwise release any confidential customer information to any unauthorized third party under any circumstance. 

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Ordering Procedures

All communications and order requests are to be done in writing (e-mail or fax) for the purpose of having a clear record of all correspondence. This protects safety for all involved parties in case of any disputes, hence we do not accept any phone inquiries as formal.  Should you experience a lack in delay in our response (1-2 business days) please contact us again as most likely we have not received your inquiry, or we may have been experiencing technical or service problems. 

You can place orders by directly clicking on the payment link options provided throughout this website. Please ensure that you are placing orders for the correct items and shipping methods as we cannot be held responsible for ordering mistakes of this nature.  In case you have made an error please notify us as soon as possible at info@saveontests.com prior to shipments being sent out. 

Once you let us know what products you are interested in / or make the payment for the products we will send you a summary invoice / confirmation e-mail for your reference. Please keep these receipts in case you need them for future purposes.

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Payments

Online Payments

The payment security and encryption of confidential customer information given during the credit card ordering process is certified by merchant providers and authorized online resellers through their issuance of a protected account on a secure server. All the transaction data (including your credit card number) is protected by these services without disclosing this info to us. As a third party intermediate, these services act as a preventative measure on security and privacy issues by protecting all parties involved in a transaction.

www.SaveOnTests.com
ONLINE PAYMENT OPTIONS:

Money Orders

Money orders are also acceptable for product purchases.  Please note that orders by mailing the payment are significantly slower as all the products are shipped upon clearance of the funds.  Please fill out the ordering form or e-mail us with complete information on products, shipping, and delivery methods you prefer. Please also take into consideration the transit time for the payment as well as for the products. You will be notified as soon as the payment for the order arrives along with confirmation for shipment of your order.

Another alternative option is Western Union BidPay (www.bidpay.com) that allows you to purchase a money order online for a nominal fee for service and shipping.  By purchasing money order in this manner will allow us to ship your products faster since BidPay confirms the payment to us as soon as it has been purchased.  

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Shipping and Delivery Terms

All orders are usually shiped within 2-24 hours of received payment. The default shipping method is by regular mail / parcel service unless otherwise indicated or selected by the customer. We cannot guarantee the exact delivery date of the order due to international and local holidays, busy postal times, unforeseen world events, as well as overall function of different postal operations and services.  On average the order can arrive anywhere from 3-15 business days, depending on location.  The average time for US and Canadian orders is approximately one to two weeks. We do not provide and hence are not responsible for tracking number and insurance on shipments unless specifically requested in your order form and paid for in advance. 

Please account for extended delivery times during holidays and other local or global events that may cause delivery delays. In case the shipment is undeliverable, the items will be returned to our address with explanation of why the items could not be delivered.  If the cause is by any means of our fault the items will be resent free of charge along with the complete refund.  Please Note: It is customers responsibility to provide accurate delivery information and instructions when placing order. Also make sure you provide the secure delivery location (alternative address, work, etc.) if you had previous history or suspicion of stolen mail.  The above problems are quite rare, but listed solely for protection purposes.  We are very satisfied with Canada and US Post as our primary agents due to their diligent service, reliability, and low cost to all our customers.

In case we experience stock shortages we will notify you prior to sending payment and give you the best estimate on delivery terms and other options.  This way the customer has the option to accept changes or cancel the order at no cost.    

Summary of Shipping Options

*Available Upon Request - only with prior notification before the products have been shipped!

The daily shipping cut off for paid orders is 2:00 PM (Western Pacific Time Zone).  All orders processed after 2pm will be shipped the following business day. The postal business days are Monday to Friday except for holidays. 

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Order Cancellation and Refund Policies

Unpaid Order Cancellations

Unpaid order cancellations are free, so if we sent you an invoice and you change your mind prior to making the payment, you will not induce any charges.  This is a privilege on a one time courtesy basis.  Repeat cancellations and unsolicited quote collections are subject to our refusal to continue the business relationship for 6 months. 

Paid Order Cancellations

In case you made the payment our merchant fees are deducted for the payment service. Therefore, all paid order cancellations are subject to a 10% merchant and processing fee.  The orders must be cancelled as soon as possible since all shipments are usually sent within few hours to one day from the finalized transaction.  If the products were already sent out we cannot provide the refund until the products are returned.

Example 1

If you pay $10 for the order and the order has not been shipped yet you will receive a $9 refund via the same payment method! 

Example 2

In case the order was shipped (usually within 2-24 hours of received payment), we require you to return the products for a full $9 refund.  We do not accept collect shipments, and you are responsible for all transportation charges. All charges induced in the return process will be deducted prior to refunding the balance.  Please contact us for complete instructions on returns at info@saveontests.com !

Example 3

If the products are damaged or defective we will gladly exchange or refund the products and shipping, as per your request.  We do require you to pay for the refundable return transportation charges in order for us to examine the damage and retest the products.  Please note that all the products come with LOT and Expiry numbers that are tracked and easily cross referenced with the information in the manufacturing facility and other clients as well.  Fraudulent claims will be prosecuted in a quick and efficient manner. This protects and promotes the safety for online shopping for all involved parties. We are not responsible for shipping damages and it is entirely up to customer to choose the appropriate shipping method.  We are not responsible for incorrect shipping information at the time of order.  Any undeliverable orders are returned directly to us with an explanation for return. All the clients are informed on why the product delivery was not successful.

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Samples and Quotations

In order to avoid potential conflicts of interest, all our samples and quotes are provided at regular pricing.  The long term, proven track of record with our company will produce great savings for all buyers. We also offer volume discounts and bonuses.

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Additional Info

While we strive to offer quality products at maximum value to our customers, we cannot control the intent, expectation, or method of usage on part of our customers. All the products are thoroughly tested under rigorous Quality Control ISO procedures in the manufacturing facility prior to distribution to over 70 countries in the world.  

www.SaveOnTests.com  and it's vendors disclaim  warranties with regard to the products, information, and services contained on its web pages, including without limitation any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. All products, information and services, are provided "as is" and "as available" without warranty of any kind. In no event shall we or our vendors be liable for any special, indirect, punitive, incidental, exemplary or consequential damages, or any damages whatsoever resulting from product use, loss of use, business, data or profits, litigation and the like, whether based on breach of contract, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages. With respect to goods or services purchased through this website, liability, is expressly limited to replacement of defective goods, or, at our election, to the repayment or crediting of buyer with an amount equal to the purchase price of the goods. You acknowledge and agree that the limitations set forth above are fundamental elements of this agreement and the site would not be provided to you absent such limitations. 

You agree to indemnify, defend and hold harmless www.SaveOnTests.com and its affiliates and suppliers from any liability, loss, claim and expense (including reasonable attorneys' fees) related to your violation of this agreement. This agreement and the resolution of any dispute related to this Agreement or the website shall be governed by and construed in accordance with the laws of the province of British Columbia, Canada without giving effect to any principles of conflicts of law. www.SaveOnTests.com failure to insist upon strict enforcement of any provision of this agreement shall not be construed as a waiver of any provision or right.

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